York Dental Health Associates

Patient Information

Here at Children’s Dental Health Associates, we make it our mission to ensure your child is as comfortable as possible while at the dentist. Each of our 14 office locations have been designed with children in mind. With bright colors, fun themes and murals, a waiting room with video games, and movies playing throughout the whole office. We want your child to feel at home when they walk through our doors.

We believe the first visit to any pediatric dentistry office should be a positive and fun experience for the child. At Children's Dental Health Associates, pediatric dentistry is always exciting, upbeat, and lively. At your child's first visit, we will review your child's health history form with you. Your child will be introduced to members of our dental team and be invited to tour our office. We welcome and highly encourage you to join your child into the treatment area during the initial examination. This will give you the opportunity to see our staff in action and ask the doctor any questions, voice any concerns, or discuss different treatments and care options for your child.

During the exam, the dentist will examine your child's head and neck and then evaluate the health of their teeth, gums, and bite. Dental x-rays are taken only when necessary. The cleaning will likely be performed after everything has been demonstrated and explained to them. This helps put your child at ease. If your child needs any additional services, we will schedule it for a later appointment.

Our dentists recommend you schedule your child's first visit soon after their first birthday. If your child has a dental problem before their first birthday, feel free to make an appointment with us so they can be seen. This will also allow our dental team to identify any problems early on.

Once you make an appointment at our office, that time is exclusively reserved for your child. If, for some reason, your child can no longer make their appointment, please call us with 48 hours notice so that we can reschedule the appointment.

As a courtesy to you, we will file your insurance claim for you if we have received all your insurance information on the day of the appointment. Please be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay claims within 30 days of receipt. We file insurance electronically so your insurance company will receive the claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid the balance within 60 days, a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.

If you have a secondary dental insurance, we will still collect what is due per the primary insurance. The reason behind this is your secondary dental insurance does not guarantee payment or the amount of payment. As a courtesy to our patients, we will gladly bill your secondary dental insurance and, if they pay, we will happily refund you the amount paid.

We are not responsible for how your insurance company handles its claims or for what benefits they pay. We can only assist you in estimating your portion of the cost of treatment, we at no time guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance, once again we file claims as a courtesy to you.

Dental insurance is meant to help with the costs of dental care. Many patients think that their insurance pays 90 to 100% of dental fees. In reality, most pay between 50% to 80% of the average fee, depending on which plan you or your employer chose and what work is needed. We advise all of our patients to become more familiar with your dental plan, what is covered and what percentage is covered.

Payment is expected at the time services are rendered, unless other arrangements have been made. This includes any co-payments or deductibles